In management and organizational sociology, organizational citizenship behavior (OCB) has emerged as a new phenomenon: a phenomenon in which they expect the staff as organizational citizens to participate and give services to organizational goals that is beyond their role and official duties. However, ...
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In management and organizational sociology, organizational citizenship behavior (OCB) has emerged as a new phenomenon: a phenomenon in which they expect the staff as organizational citizens to participate and give services to organizational goals that is beyond their role and official duties. However, this phenomenon like other social cases has been affected by different factors. One of the most influential factors is social capital. In this study, an attempt was made to measure the occurrence of OCB among the staffs of University of Tabriz and to study the effects of different aspects of social capital on OCB.
The method of study was survey and measuring instrument was questionnaire. The population consisted of 607 staffs of the University of Tabriz. The samples were 235 people that were chosen by random-class sampling based on the class levels. The results according to the direct and indirect effects as well as the whole independent variables effect on the dependent variables indicated that OCB was mostly affected by institutional trust and social coherence. In addition, the analysis indicated that 25% of variations in the dependent variables have been made by the independent variables.
