Evaluating the quality of services of the cultural and social deputy of Tehran municipality in the field of culture and art

Khani, Amir Mohammad; Kazazi, Abolfazl; Taqhavi Fard, Mohammad Taghi

doi:10.22054/qjsd.2021.58035.2110

Evaluating the quality of services of the cultural and social deputy of Tehran municipality in the field of culture and art

Document Type : Research Paper

Authors

amir mohammad khani ¹

Abolfazl kazazi ²

Mohammad Taghi Taqhavi Fard ³

¹ Graduste Student Masters student, Industrial Management, Quality and productivity trends, Allameh Tabatabaei University

² Professor Professor, Faculty of management and Accounting, Allameh Tabataba i University, Tehran, Iran

³ Associate Prof Associate Prof., College of Management and Accounting, Allameh Tabataba’i University

https://doi.org/10.22054/qjsd.2021.58035.2110

Abstract

One of the most important issues in the cultural and social field is performance appraisal. Because the nature of cultural and social activities is intangible and intertwined with abstraction, it is inherently difficult to evaluate its results and effects. Defining this issue in a bureaucratic context such as Tehran Municipality is associated with double difficulty in the field of implementation. The effectiveness of cultural and social activities in Tehran Municipality with other missions of this executive body such as municipal services, technical and civil services and the like, according to existing experiences has weakened the cultural and social field and labeled inefficient activities in this field. Due to this fact, the present study was conducted with the aim of evaluating the quality of services of the cultural and social deputy of Tehran Municipality in the field of culture and art and its impact on citizens' satisfaction. The research method is a descriptive-survey research in terms of applied purpose and in terms of data collection. In line with the purpose of the research, after extracting the effective factors in the quality of services of the cultural and social deputy of Tehran Municipality, a questionnaire was prepared using the literature.

Keywords

Quality of service

culture

art

cultural and social deputy of Tehran municipality

citizens' satisfacti

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