Identifying the sources of client’s trust to the contractor based on trustworthiness features of contractor (A case study on Tehran urban construction projects)

Goldust Jouybari, Yaser; Sobhiyah, Mohammad Hossein; Khodadad Hosseini, Seyed Hamid; Shakeri, Eghbal; Jjj, Kkk

doi:10.22054/qjsd.2017.8249

Document Type : Research Paper

Authors

¹ construction and project management department, faculty of art and architecture, Tarbiat Modares university, Tehran, Iran

² department of construction & project management, faculty of art and architecture, Tarbiat Modares University, Tehran, Iran.

³ department of business, faculty of management, Tarbiat Modares University, Tehran, Iran.

⁴ department of construction management, faculty of civil & environmental Engineering, Amirkabir University of Technology, Tehran, Iran.

https://doi.org/10.22054/qjsd.2017.8249

Abstract

contractor's stability; contractor's flexibility; and contractor's domination. In the next step, due to the theoretical coding, these categories were assigned to the contractor with regard to the employer's trust, and thus, the conceptual model of this research, which included nine case studies, was achieved
The results of the research show that some of the results obtained by this research, such as contractor's domination, are due to the distinctive background characteristics of the present study, and some other categories such as contractor's ability, Is in line with the results of past literature; however, the main concepts of these categories were unique and specific in the context of this research. Also, comparative analyzes between government and private contractors in the field of reliability showed that, from some aspects such as contractor flexibility, government contractors were more reliable, and from the perspective of some other categories such as the ability of contractors, private contractors were more reliable than public contractors.
Key words: Trustworthiness; Urban construction project; Client; Contractor; Grounded theory.

Identifying the sources of client’s trust to the contractor based on trustworthiness features of contractor
(A case study on Tehran urban construction projects)
Y. Goldust Jouybari[1] , M.H. Sobhiyah[2] ,
S.H. Khodadad Hosseini[3] , E. Shakeri[4] , M. Amiri[5]
Received: 5/5/2017                 Accepted: 24/5/2017

Abstract
The aim of this research to identify the sources of client's trust based on trustworthiness features of contractor, in the context of Tehran urban construction projects. In this regard, utilizing grounded theory and with the help of open source coding, conducted in-depth interviews with 18 project informants on the side of client party, 9 categories, 28 concepts and 148 open codes, were obtained. In summary, these nine categories were: contractor's ability; contractor's property; contractor's knowledge; contractor's commitment; contractor fraud; contractor's sensitivity to the interests of the client’s;

[1]. PhD Candidate of Construction & Project Management, Department of
   Construction & Project Management, Faculty of Art and Architecture, Tarbiat
   ModaresUniversity, Tehran, Iran.    y.g.jouybari@modares.ac.ir

[2]. Assistant Professor in Construction & Project Management, Department of
   Construction & Project Management, Faculty of Art and Architecture, Tarbiat
    ModaresUniversity, Tehran, Iran. sobhiyah@modares.ac.ir

[3]. Professor in Business Administration, Department of Business, Faculty of
  Management, TarbiatModaresUniversity, Tehran, Iran. khodadad@modares.ac.ir

[4]. Assistant Professor in Construction Management & Engineering, Department of
   Construction Management, Faculty of Civil & Environmental Engineering, Amirkabir
    Universidy of Technology, Tehran, Iran.    eshakeri@aut.ac.ir.

[5]. Associate Professor in Organizational Behavior, Department of Governmental
   Administration, Faculty of Management, TehranUniversity, Tehran, Iran.
   mamiry@ut.ac.ir

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Social Development & Welfare Planning

Identifying the sources of client’s trust to the contractor based on trustworthiness features of contractor (A case study on Tehran urban construction projects)

References

References

Volume 8, Issue 31
February 2018
Pages 25-79

Identifying the sources of client’s trust to the contractor based on trustworthiness features of contractor (A case study on Tehran urban construction projects)

References

References

Volume 8, Issue 31February 2018Pages 25-79

Volume 8, Issue 31
February 2018
Pages 25-79